Shipping Policy

Thank you for shopping with Améle Laurent. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

If you have any questions regarding your order, please contact us at:

Améle Laurent

Email:  hello@amelelaurent.com

Order Processing

Orders are typically processed within one to three (1–3) business days after they are placed. Orders are processed during normal business days only and are not processed, shipped, or delivered on weekends or recognized holidays.

During periods of high order volume, promotional events, holidays, or product launches, processing times may be extended. We appreciate your patience during these periods.

Shipping Times

Estimated delivery times vary depending on your location and the shipping option selected during checkout. Most orders arrive within seven to fourteen (7–14) business days after shipment; however, these delivery estimates are not guaranteed.

Once your order has been shipped, delivery is handled by the shipping carrier. Delays may occur due to circumstances beyond our control, including weather conditions, carrier disruptions, customs processing, holidays, or inaccurate shipping information provided at checkout.

Shipping Confirmation and Tracking

After your order has shipped, you will receive a confirmation email containing tracking information. Please allow up to forty-eight (48) hours for tracking updates to become available through the carrier's system.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at the time of purchase. Améle Laurent is not responsible for orders shipped to an address provided incorrectly during checkout.

If you discover an error in your shipping address, please contact us immediately. While we will make every reasonable effort to update your information before shipment, we cannot guarantee that changes can be made once an order has entered processing.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, responsibility for delivery rests with the carrier. Améle Laurent is not responsible for packages that are lost, stolen, or delayed while in transit.

If you experience a delivery issue, we recommend contacting the shipping carrier directly using your tracking information. We will gladly assist where reasonably possible.

International Shipping

International shipping may be available for select destinations. Shipping rates and available delivery options are calculated during checkout.

Customers are responsible for any customs duties, import taxes, value-added taxes (VAT), or other fees assessed by their country's customs authorities. We are not responsible for delays resulting from customs inspections or clearance procedures.

Damaged Shipments

If your order arrives damaged, please contact us within seven (7) days of delivery. To help us investigate the issue, please include your order number along with clear photographs of the damaged packaging and the damaged item or items.

After reviewing your claim, we may offer a replacement, store credit, or refund, depending on the circumstances.

Order Cancellations

Orders may be canceled only before they have entered processing for shipment. Once an order has been processed or shipped, it cannot be canceled and will instead be subject to our Returns & Refund Policy.

Changes to This Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any changes become effective immediately upon being posted on our website.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Améle Laurent

Email:

hello@amelelaurent.com